Frequently Asked Questions

Quick Answers to Your Questions

General Information

Why choose Bevchek?

11 years, 4.3 billion pints and 33 nations. We value each and every client relationship and our team is always working to maintain them, constantly improve our services and stay ahead of developments in the industry.

Where is Bevchek located?

In addition to our main offices in Austin, TX, USA and Vancouver, BC, Canada, we are located in 32 other countries: Argentina, Australia, Bahrain, Cambodia, China, Denmark, Dubai, Egypt, England, Finland, Guam/Saipan/Micronesia, Hong Kong, India, Indonesia, Laos, Macau, Malaysia, Mauritius, Myanmar, New Zealand, Norway, Oman, Philippines, Qatar, Singapore, South Africa, South Korea, Sweden, Taiwan, Thailand, UAE, Vietnam.

How soon can I get Bevchek set-up?

The actual install only takes a couple of weeks however, it is dependent on obtaining data from your site and getting everything coordinated including training sessions based on availability.

Is there a multi-site discount?

Absolutely, but this ranges based on type, style and form of restaurant. Please contact us for more information.

Is there a contract?

The contract with Bevchek starts at 36 months, but can vary depending on circumstances.

What forms of payment are accepted?

The initial hardware and installation costs can be paid by ACH, credit card or by mailing in a company check.

Do I have to pay for the hardware and installation up front?

We have a number of financing options that allow for the system to be paid for over time. This would be organized prior to installation. Monthly service fees are pre-paid.

What if I don’t like the system, can I cancel?

The process to cancel depends on the contract type and the cost per month of the site.

Is Bevchek PCI compliant?

Bevchek is PCI compliant with our primary server farm in Vancouver, Canada, and our communication is ONLY outbound. Never in.

Bevchek Monitoring

Is the hardware made from food-grade materials?

Absolutely, we only use FDA approved materials for the hospitality business.

Does Bevchek integrate with my POS?

Yes, Bevchek integrates to 130+ POS types and most of them in real-time which means data reports every minute of every day automatically. We integrate with a new POS system every week and have generic integrations for systems we don’t cover yet.

Who does the intial set-up with my different keg sizes, flavors and costs?

We complete of all of these things for you as part of the project management process. It is important for us to get your system up and running successfully in a short period of time.

Do the flow meters cause foaming?

Absolutely not. We are a beer company first and foremost. People will notice beer foam a little more when we first start simply because they are watching the beer so closely.  Tracking to the hundredth of an ounce is pretty precise stuff and we see it all.

Do the flow meters change the flavor of the beverages?

Absolutely not. Your draft beverages will remain as delicious as always!

What beverages can you track?

Bevchek tracks any draft products including beer, cider and wine.

Will it tell me when I need to re-order beer? How?

Bevchek can track inventory in real-time and allow you to understand what you have in your kegs at any moment. You can ensure you maintain set levels of beer on site at all times.

How often do the flow meters need to be re-calibrated? What if I change to a different style of beer?

We recommend the flow meters being recalibrated every 6 months or when you change beer styles (different style, different density).

What happens if one of the flow meters stops working? How long does it take to get back up?

With a lifetime warranty, you never have to worry about the cost of flow meters. If the flow meter fails, we’ll send you a new one. Shipping takes only a few days and you can easily change it out on your own with help from our support desk.

What is your hardware warranty?

Bevchek offers a lifetime hardware warranty on all our systems (tablets not Included). You need to know we are making the best possible product and we stand behind it. If something breaks, we will send you a new one. Long-term relationships are the key to our business.

Bevmenu

Coming Soon.

Tempchek

Coming Soon.

Draft Solutions

Coming Soon.

Data Support

Do you have a Bevchek app?

Yes. Our app is an extension of our client site online where all data, inventory, reports, etc. can be viewed. You can download the free app in the App Store or in Google Play.

Do you have a technical support line?

24/7/365, in your country. Please call us 24/7 about system questions or if we can just help you with your draft system at +1 877-707-9020.

What reports can I obtain from the data collected?

There are endless ways to look at our data! If you can dream a way to look at beer data, we have active graphing, canned reports and custom reports for you to use. If we don’t have something, let us know. Viewing the data in a way that is effective to you is vital to your success with our system and we want to ensure that happens.

Can I monitor multiple bars at the same time?

Of course. Bevchek is designed with aggregate data in mind. We have to give you the maximum amount of information in a minimum amount of time. Just check the score for your whole company then decide if you need more details. User access levels make it easier for members of your team to see what they need.

Who does the calibration?

It is easy to do it yourself with our 24-hour support desk but if you prefer we can always send someone from the team. We have people in almost all cities (no seriously).

What do I have to do when I do a line cleaning?

Nothing. The system can detect line cleaning and respond to this information appropriately. No box to turn off, no manual adjustment.

What are the client responsibilities?

Changing flavors is the main responsibility of the client. Additionally, they need to work with their staff to utilize the provided data in order to increase their profits. It’s a team effort.

Can I choose to have my entire system managed by Bevchek?

Absolutely, we have a program designed for people just like you. Our Full Service Program (FSP) will have the Bevchek team take care of your location so you don’t have to.

What if there are internet problems?

Many of our installations are in countries where the internet can not always be guaranteed. To help with this, our system retains the data locally until the servers confirm the reception of information. All of our hardware is hard-wired. We do not utilize wireless systems as it is unreliable given so many variables including cold metal coolers.

What if there are problems with the hardware?

Thankfully this should not often be a problem, but when it is, Bevchek can see in real-time if a site has a challenge. Alerts can be set and reports auto-generated to ensure your system is happy and healthy.

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+1 877.707.9020

Our goal is to provide the most advanced comprehensive draft services by the minute around the globe.